Frequently Asked Questions
Everything you need to know about our medical-grade skincare.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your order is on its way, you will receive a tracking number via email.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 60 days for a full refund, minus shipping costs.
Are your products cruelty-free?
Yes, all DRMTLGY products are 100% cruelty-free. We never test on animals at any stage of product development.
Do you ship internationally?
We currently ship to many countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.
Are these products safe for sensitive skin?
Our formulas are designed with all skin types in mind, including sensitive skin. However, we always recommend performing a patch test before incorporating a new product into your routine.
How can I track my subscription?
You can manage, pause, or cancel your subscription at any time by logging into your account portal on our website.